Terms & Conditions

Terms & Conditions:

Privacy Policy
I am committed to keeping your information confidential and secure. None of your information will be shared with third parties.

Terms of Service
You must be 18 years or older to receive services. I reserve the right to refuse and refund your service. I reserve the right to change or remove products, services, and prices at any time.
*Note: I am required to state that these services are not to be used as a replacement for professional health, financial, or legal advice or evaluation. I am not a licensed doctor, lawyer, or psychiatrist. The channeled intuitive guidance readings are for informational purposes only. Reiki, energy healing sessions are not a substitute for medical diagnosis and treatment, and no medical claims are made regarding these treatments. People with serious medical conditions should consult their doctor and/or medical professional. By purchasing, you agree to all of the terms and conditions on this page.

Refund Policy
There’s a strict no refund policy due to the nature of the work. (The only circumstance is if I refuse a service, then a refund will be issued.) Gift Certificates are non-refundable.

Contact Policy
If you purchase a service, you will hear back within 24-48 hours. Check all folders of your inbox if you don’t see it. If you purchase a reading and haven’t received an email, please contact me here.


Cancellation Policy for Distance Sessions

Please note that Distance Intuitive Readings and Reiki/Energy Healing fees are non-refundable. All cancellations will need to be in writing at Susan@StillnessAwakinging.com 24 hours prior to the scheduled reading. If you would like to transfer your reading to another person, please contact me at Susan@StillnessAwakening.com.  I will need the full name of the person taking your appointment, location (City, and State), contact details (email address and telephone number). Cancellations or ‘no shows’ on the day of the reading appointment are non-refundable and non-transferable.

Please note that I do not accept texts about reading inquiries or availability.  All communication will be conducted by e-mail which can be found on my “Contact” page on my website, StillnessAwakening.com.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” There will  not be a refund for their “missed” appointment.

Late Arrivals
If you are “late” for a phone session. Susan will try calling two more times, in five minute intervals.  At that time, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you connect via the phone session, Susan will then determine if there is enough time remaining to start a session. Regardless of the length of the treatment actually given, it will be considered a “full” session.

Thank you for your thoughtfulness and time considerations.

I look forward to serving you!

Click here to book a session.