Policies & New Client Information


Cancellation Policy for Distance Sessions

Please note that distant Readings and Reiki/Energy Healing fees are non-refundable. All cancellations will need to be in writing at Susan@StillnessAwakinging.com 24 hours prior to the scheduled reading. If you would like to transfer your reading to another person, please contact me at Susan@StillnessAwakening.com.  I will need the full name of the person taking your appointment, location (City, and State), contact details (email address and telephone number). Cancellations or ‘no shows’ on the day of the reading appointment are non-refundable and non-transferable.

Please note that I do not accept texts about reading inquiries or availability.  All communication will be conducted by e-mail which can be found on my “Contact” page on my website, StillnessAwakening.com.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals
If you are “late” for a phone session. Susan will try calling two more times, in five minute intervals.  At that time, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you connect via the phone session, Susan will then determine if there is enough time remaining to start a session. Regardless of the length of the treatment actually given, it will be considered a “full” session.

Thank you for your thoughtfulness and time considerations.

I look forward to serving you!